ReceiptPilot · Help

Support

Answers to common questions. Can't find what you need? Just email us — a real person reads every message.

Contact

elhamf582@gmail.com

Email Support

Account & Login

How do I delete my account?

Open ReceiptPilot, go to Settings → Delete Account, and confirm. This immediately and permanently deletes your account and everything in it — receipts, gift cards, photos, and alerts. This can't be undone.

I didn't get my confirmation email

Check your spam/junk folder first. If it's not there, try signing up again with the same email from the Log In screen — it'll resend a confirmation link. Still stuck? Email us and we'll sort it out.

Can I use ReceiptPilot on more than one device?

Yes — log in with the same email on any device and your receipts, gift cards, and photos all sync automatically.

Scans & Ads

Is ReceiptPilot free?

Yes — completely free, with no subscriptions, trials, or in-app purchases. It's supported by ads.

How many receipts can I scan with AI?

You get 30 AI scans per month, included free. Once you've used those, you can watch a short rewarded ad to earn 3 bonus scans immediately, up to 15 extra per day (5 ads). You can always fill in details manually at no cost and with no limit.

Why do I see ads?

Ads — banners while you use the app, plus the optional rewarded video for bonus scans — are how ReceiptPilot stays free. There's no paid ad-free option.

Receipts & Gift Cards

The AI scan got something wrong

AI-read details (amount, date, card number, estimated return/warranty dates) are estimates — always double check before saving. You can tap any field to correct it, or tap "Re-scan with AI" to try again with a clearer photo.

I hit my scan limit

AI scanning is limited to 30 scans per account per month, to keep the service running affordably for everyone. Watch a short rewarded ad for 3 bonus scans (up to 15 extra per day), or fill in details manually in the meantime — your limit resets at the start of your next monthly period.

Are my gift card numbers and PINs safe?

Yes — they're protected by the same account-level security as the rest of your data, readable only by you. See our Privacy Policy for details.

Notifications

What notifications does ReceiptPilot send?

Product recall alerts (checked daily against CPSC and FDA data), plus reminders before a return deadline, warranty expiration, or gift card expiration you've set.

I'm not getting notifications

Check that notifications are allowed for ReceiptPilot in your iPhone's Settings → Notifications → ReceiptPilot. If they're enabled and you're still not getting alerts, email us.

Bugs & Feedback

I found a bug, or have a feature idea

We'd love to hear it — email elhamf582@gmail.com with as much detail as you can (what you were doing, what happened, what you expected). Screenshots help a lot.